LuckyDreams Casino Privacy Policy

At Lucky Dreams, we are committed to protecting your personal data and respecting your right to privacy. This Privacy Policy explains how we collect, use, store and share information about you when you access and use our services at luckydreams.com. By creating an account or continuing to use our platform, you acknowledge that you have read and understood this policy. We encourage you to read it carefully before using the lucky dreams online casino experience we provide.

LuckyDreams Casino is operated by Just Entertainment B.V., registered under No. 160603 at Scharlooweg 39, Willemstad, Curacao. We hold a valid gaming licence issued by the Curacao Gaming Authority, licence No. OGL/2024/164/0246. As the data controller, we are responsible for how your personal information is handled across all aspects of our platform, including the lucky dreams casino login process, payment processing and bonus management.

Information We Collect

When you register for an account at Lucky Dreams, we collect a range of personal data necessary to provide our services, verify your identity and comply with our legal obligations. The information we gather falls into several categories:

Registration and Identity Data

Full name, date of birth and nationality
Email address and telephone number
Residential address and country of residence
Username and password associated with your luckydreams casino login credentials
Copies of identity documents submitted during verification

Financial and Transaction Data

Payment method details, including card numbers, e-wallet identifiers and cryptocurrency wallet addresses
Deposit and withdrawal history, including lucky dreams withdrawal time records and transaction amounts
Currency preferences across our supported range: EUR, USD, CAD, AUD, NOK, NZD, INR, ZAR, CHF and supported cryptocurrencies
Records of any bonuses claimed, including the use of a lucky dreams bonus code or lucky dreams promo code

Technical and Usage Data

IP address, browser type and operating system
Device identifiers relevant to use of the lucky dreams app or mobile browser
Pages visited, games played and session duration
Cookies and similar tracking technologies as described in our Cookie Policy

How We Use Your Information

At LuckyDreams, we use the personal data we collect for specific, lawful purposes. We do not sell your personal information to third parties. The primary purposes for which we process your data include:

Creating and managing your account, including facilitating the lucky dreams login process securely
Verifying your identity in accordance with our licence obligations under the Curacao Gaming Authority
Processing deposits and withdrawals through our supported payment methods
Administering bonuses, free spins and promotional offers, including any lucky dreams no deposit bonus or lucky dreams casino no deposit bonus codes you may redeem
Conducting anti-fraud screening and anti-money laundering checks before processing any withdrawal
Providing customer support via live chat, email at [email protected] or through our help centre
Sending you updates about promotions, new games and services, where you have consented to receive such communications
Complying with legal and regulatory requirements applicable to our operations

Cookies and Tracking Technologies

Our Lucky Dreams platform uses cookies and similar technologies to enhance your browsing experience, analyse site traffic and personalise content. When you visit luckydreams.com, we may place cookies on your device that help us remember your preferences, maintain your session during the lucky dreams casino login process and track gaming activity for loyalty programme purposes.

You may adjust your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our services. For full details on the types of cookies we use and how to manage them, please refer to our separate Cookie Policy available on our website.

Sharing Your Personal Data

We at LuckyDreams Casino may share your personal information with trusted third parties where it is necessary to deliver our services or fulfil our legal obligations. These parties include:

Game software providers such as Pragmatic Play, Evolution, NetEnt, Betsoft Gaming, BGaming and others whose titles appear in our lobby
Payment processors and financial institutions handling your transactions through methods such as Visa, Mastercard, Skrill, Neteller, Interac and supported cryptocurrency networks
Identity verification and anti-fraud service providers
Regulatory authorities and law enforcement agencies when we are required to disclose information by law
Our VIP management team, reachable at [email protected], where your account has been flagged for elevated service

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable data protection law. We do not permit our third-party service providers to use your personal data for their own purposes.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our regulatory obligations. Records of transactions, including deposit and withdrawal history and bonus redemptions, are retained for the periods prescribed by applicable anti-money laundering legislation. Where you request the closure of your account, we will retain certain information as required by law and our licence conditions before securely deleting it.

Security of Your Data

Our Lucky Dreams casino platform employs industry-standard security measures to protect your personal information against unauthorised access, disclosure, alteration or destruction. We use SSL encryption across all pages, including those handling your lucky dreams casino login credentials and financial transactions. Access to personal data within our organisation is restricted to staff who need it to perform their duties, and all personnel are subject to confidentiality obligations.

While we take every reasonable precaution, no method of data transmission over the internet is completely secure. We encourage you to use a strong, unique password for your LuckyDreams Casino account and to log out after each session, particularly when using shared devices.

Your Rights

Depending on the jurisdiction from which you access our services, you may have certain rights in relation to the personal data we hold about you. These may include:

The right to access a copy of the personal data we hold about you
The right to request correction of inaccurate or incomplete data
The right to request deletion of your data, subject to our legal and regulatory retention obligations
The right to object to or restrict certain types of processing
The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Restricted Territories

We at Lucky Dreams maintain a list of restricted countries from which account registration and real-money play are prohibited. Players located in or citizens of these restricted jurisdictions may not open an account or access our services. Where a bonus ban applies separately, citizens of affected countries may hold an account but cannot receive any lucky dreams bonus, free spin or free bet. The burden of proving eligible residency rests with the player, and we reserve the right to void winnings where residency cannot be confirmed through acceptable documentation.

Responsible Gaming and Data

Our LuckyDreams Casino platform processes data related to your gaming activity to support responsible gambling measures. We may use this data to identify patterns that suggest problematic behaviour and to enforce self-exclusion requests, deposit limits or account restrictions where applicable. If you wish to set limits or seek support, please contact our team via live chat, available 24 hours a day, seven days a week.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Where we make material changes, we will notify you via email or through a notice on our website. Your continued use of our services following any such update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so that you remain informed about how we protect your data at Lucky Dreams.

Contact Us

If you have any questions about this Privacy Policy or the way we handle your personal data, please reach out to our support team at [email protected] or via the 24/7 live chat facility on our website. For VIP-related privacy enquiries, you may also contact us at [email protected]. We are committed to addressing your concerns promptly and transparently.

Content updated: August 10, 2026